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ARESCO After-Action Report: Phone Outage Report

by Perry Lundquist, W6AUN, Emergency Coordinator, District 24, Douglas & Elbert Counties, 08-Oct-1998

  1. Date of activity
    • October 8, 1998

  2. Description of activity
    • At approximately 5:00 pm, a construction crew in Castle Rock cut a telephone cable which provides phone service into Elbert County, the Town of Parker, and the Founders Village area of Castle Rock. The cable break also affected 911 service into these areas. The 911 lines supporting these areas were rolled to the Douglas County Sheriff's dispatch center. District 24 was called out to build a communications network to carry the 911 information from calls received from the outage areas, back to Elbert County Sheriff and the Parker police department. District 24 assigned operators at the Douglas County Sheriff's dispatch center, and used the CRA's 147.225 repeater to support communications for the incident.

  3. Duration of activity
    • October 8, 17:00 to 02:30 October 9, 02:30

  4. Serving amateur radio groups participating
    • ARES District 24, District 22 was placed on standby

  5. Served agencies participating
    • Elbert County Sheriff
    • Douglas County Sheriff
    • Parker Police Department

  6. Describe served agency participation
    • Douglas County Sheriff's office received 911 calls for the area of Elbert County and Parker, which were affected by the outage. Elbert County Sheriff and Parker Police followed up as needed.

  7. Number of amateurs participating
    • 11 D-24 members

  8. List of amateurs participating

  9. Person-hours of amateur service
    • 64

  10. Describe the Goals of the Activity
    • To establish and operate a reliable communications path between Elbert County Sheriff, Parker Police and the Douglas County Sheriff dispatch center.

  11. Did the Event Fulfill the Goals?
    • Yes.

  12. What Went Well?
    • The communications network established over 147.225 worked extremely well over a very wide area. What also worked well was the efficiency of the 911 message traffic passed through the network.

  13. Areas needing improvement
    • Need to get a permanent antenna on the roof of the Elbert Sheriff's office and Parker Police Department. Both organizations are interested in placing an antenna for us; we will work further with them to see that this is accomplished.

  14. Lessons learned
    • Most of the traffic across the net was passed from Douglas Sheriff to either Parker Police or Elbert Sheriff. We operated a formal directed net with a net control operator clearing all traffic. In this situation we could have increased our efficiency by letting stations call each other direct, without the need to call for net control first. In this situation there were only a few station locations, we need to learn to adapt to the needs of the situation.

  15. Additional training needed
    • None.

  16. General comments
    • Everyone performed excellently. We received thanks from our served agencies for a job well done.

  17. Ideas for future exercises
    • (None provided.)